Eco Surprise - Lucky Dip (priced per animal)
Why not maximise the excitement and surprise by taking a lucky dip?! What will you find inside your Eco Surprise this time? Maybe it'll be the king of the jungle, or one of our fearsome dinos! Whatever it is you can be sure that you'll have lots of fun!
Build up your collection for hours of imaginitive and open-ended play. These are great for story sacks, treats, stocking fillers, plastic-free party bags and more.
Please note: you're Eco Surprise toy/s will be selected at random across our entire range.
Planning a party or event? The larger packs are perfect for eco-friendly, plastic-free parties and events.
Safety: Only suitable for children over 3 years due to the size and shape of the pieces. Rigourously safety tested according to the Toy Safety Directive (EN71, 2, and 3). CE marked. Non-toxic, safe stains and paints.
Note: not recommended for those with a severe allergy to latex since they are made from rubberwood.
DIMENSIONS: approximately 5cm x 10cm depending on animal type.
MATERIALS: hand made from sustainable rubberwood by Fair Trade artisans in Sri Lanka. Small imperfections are to be expected with a natural wooden product and add to the handmade nature of each piece.
RETURN & REFUND POLICY
Returns and refunds
We want you to be 100% happy with your purchase but if you're not for any reason, or you've changed your mind then we can offer you an exchange or a refund within 14 days of purchase. All returns must be unused, in their original packaging, and in resaleable condition. Please note that returns are not permitted for personalised, or custom orders except where they are faulty.
Unfortunately, shipping costs are direct costs that we incur and these cannot be refunded, other than in accordance with the Consumer Rights Act.
When returning an item you will also be responsible for the cost of return postage. For large orders we recommend using a tracked/insured service.
If your orignail order qualified for free shipping and the returned item reduces the value of your order below the threshold to qualify for free shipping, then our standard shipping rate will be deducted from the refund.
We always check goods prior to despatch, however if they do not receive you in perfect condition please email us immdeidately at firstname.lastname@example.org for advice.
Returning your item
In the first instance please email us at email@example.com to request a return. We will then advise you further how to proceed.
The majority of our orders are dispatched within 1-2 days. Sometimes during busy times this timescale can be extended. However we will always keep you updated on the status of your order.
Standard Shipping (UK Mainland only)
Our standard shipping is via Royal Mail Second Class service which aims to deliver in 2-3 days (UK Mainland). The flat rate for this is £2.95 for orders under £40.
FREE STANDARD SHIPPING for orders above £40 (UK Mainland only):
All orders above £40 qualify for free standard shipping. We ship via Royal Mail Second class (2-3 days), Royal Mail Tracked 48 (2 days), or Royal Mail Special Delivery (next day) depending on the order value.
We recognise that there'll be times when you're in a hurry or simply can't wait to get your hands on your toys! In these cases we give you the option to upgrade to Express or Priority shipping:
Express shipping (UK mainland only)
Optional upgrade to Royal Mail 1st Class delivery (1-2 days). The rates are dependent on the size and weight of your order and will be calculated at checkout.
Priority (UK mainland only)
Upgrade to Priority shipping for Next Day delivery (free for orders over £100). Order before 12 noon for next day delivery (UK mainland only, excluding weekends and public holidays). Orders placed before 12 noon on a Friday will be delivered on the following Monday or next working day. Orders received on a Friday after 12 noon will be delivered on a Tuesday.
We also ship to the following countries outside of the UK:
- The Republic of Ireland
International shipping rates vary depending on your order and location. Most of our international orders are shipped via DPD or Parcelforce which are fully tracked servies. If you do not see your Country listed and would like to place an order please contact us at firstname.lastname@example.org and we will do our best to accomodate you & provide a shipping quote.
Please note that as the buyer you are responsible for any added customs charges, tariffs, or taxes added when shipping to your country.